Health and Safety

Your Thunder Bay Community Auditorium looks forward to welcoming you back to concerts and events in a way that’s safe for patrons, employees, artists, and all other personnel in accordance with guidelines provided by the Government of Ontario and the Thunder Bay District Health Unit.

But we can’t do it alone. It is the responsibility of each and every one of us to protect those around us.
All individuals entering the venue will be encouraged to Download the Government of Canada's Covid-19 Alert App to facilitate contact tracing efforts.

What You Need to Know


Health Check	Face Coverings	Health Promise
In an effort to enable a safer live experience for all, as of September 22, 2021, patrons/staff that are attending/working at the Thunder Bay Community Auditorium, will need to be fully vaccinated (two doses plus 14 days) and provide their proof of vaccination along with photo ID to access the facility. Individuals who cannot receive the vaccine due to medical exemptions will be permitted entry with a doctor’s note, along with photo ID, until recognized medical exemptions can be integrated as part of a digital vaccine certificate. Children who are 11 years of age and younger and unable to be vaccinated will also be exempted from these requirements. For more information on provincially mandated Covid-19 protocols, visit: https://covid-19.ontario.ca/ and: https://www.tbdhu.com	Indoor masking policies will continue to remain in place, along with any other provincially mandated Covid-19 protocols. Approved face coverings are mandatory while inside any area of the the venue for all individuals (except children under 2 years of age), including open-air spaces. The mask must cover both the nose and mouth. For more information on provincially mandated Covid-19 protocols, visit: https://covid-19.ontario.ca/ and:https://www.tbdhu.com	All guests will be required to read and accept the Fan Health Promise when purchasing a ticket OR accepting a ticket transfer. As of September 22, 2021, patrons attending the Thunder Bay Community Auditorium, will need to be fully vaccinated (two doses plus 14 days) and provide their proof of vaccination along with photo ID to access the facility.
Mobile Tickets	Hand Sanitizing	Enhanced Cleaning
Our ticket delivery has gone mobile and can be easily stored on your mobile device. All tickets will be purchased and scanned using Ticketmaster mobile ticketing software. This is a vital tool in our contact tracing efforts (if needed). Once the ticket is purchased, you will be able to download your ticket into your mobile device’s wallet (e.g. Apple Wallet, Google Pay) and can be easily accessed when arriving at the entrance to the building. For customer support with Mobile Tickets visit: Ticketmaster Customer Service	There are now hand sanitizing stations at all public entrances to the building, and we ask all patrons to use them upon entry.	Your Community Auditorium will conduct thorough cleaning of all spaces prior to each event. Our staff will also continuously clean and sanitize high-touch surfaces throughout the event. If there are more than one event in a single day, our staff will ensure that a thorough cleaning is done between events. The Thunder Bay Community Auditorium will comply with all mandated cleaning protocols as mandated or suggested by the Thunder Bay District Health Unit.
Managed Entry	Using Cash Less Often	No Re-Entry
Come early to avoid the last-minute lines. We recommend you arrive 60 minutes before concerts and events, unless you receive an email from us suggesting another time to best arrive.	In an effort to reduce points of contact between individuals at our venue, Debit and Credit cards will be accepted at all points of sale except for the lobby vending machines, and some shows and events that may still require cash for merchandise sales. There is a cash machine in the main lobby for these instances, but patrons are encouraged to use Debit and Credit where possible.	To ensure the safety and well-being of all guests, artists, and personnel, patrons will no longer be permitted to leave and re-enter the venue throughout the event.